NOLA Hotel Group Leverages Stayntouch’s Mobile PMS to Deliver ‘Hospitality with History’ Across 3 New Orleans Properties

Stayntouch, a global leader in providing cloud hotel management solutions and guest-centric technology, today announced a partnership with NOLA Hotel Group, a full-service boutique hotel management company delivering uniquely historical stays in the heart of New Orleans. NOLA Hotel Group chose Stayntouch to deliver their easy-to-use flagship PMS to three of their boutique properties, the Andrew Jackson Hotel, the Hotel St. Pierre, and the La Galerie Hotel.

NOLA Hotel Group owns and manages a unique portfolio of boutique hotels that blend the history, culture, art, and cuisine of New Orleans with world-class service and modern amenities. NOLA Hotel Group chose Stayntouch PMS to facilitate seamless connectivity for enhanced revenue and distribution capabilities and provide staff with the flexibility to deliver a high-touch and authentic New Orleans experience across their three properties.

“We pride ourselves on our highly professional concierge and front-desk staff, who serve as a bridge between our guests and the rich cultural and historical experiences of downtown New Orleans and the French Quarter. While our previous PMS was very limited in terms of its integrations, Stayntouch PMS offered seamless connections to our CRS and revenue management systems that allowed us to expand our distribution reach and optimize our revenue and pricing strategy. Stayntouch also gives our staff access to a guest’s entire profile directly from their mobile tablet so they can immediately locate guest preferences and handle questions or requests from anywhere on property. And because it automates most of our more administrative tasks, our associates can keep their attention on the guest and not on their screens.”
Kenneth Rafferty, Area Manager at NOLA Hotel Group

“NOLA Hotel Group truly embodies the synergy between high technology and high-touch “service. The PMS remains at the heart of a hotel’s technology ecosystem, and its ability to integrate with a variety of third-party platforms is a key foundation of a hotel’s scalability and business growth. We’re proud to say that our flexible and cloud-native PMS has been a key factor in bringing NOLA Hotel Group’s staff closer to their guests, and in turn, bringing their guests closer to the rich cultural heritage of New Orleans.”
Priya Rajamani, VP of Implementation and Support

About NOLA Hotel Group
NOLA Hotel Group is a full-service hotel management company offering a variety of services related to hotel development and management. The company, working closely with owners and partners, assisted in the acquisition and renovation of several hotels, branded some of the properties and has successfully repositioned all of them within their competitive set to where they are consistently outperforming their competitors.

About Stayntouch
Stayntouch delivers a cloud-native and guest-centric hotel property management system (PMS) with a comprehensive library of over 1,100 integrations. Stayntouch’s cloud-native PMS empowers independent hotels, hotel groups, and management companies to drive revenue, reduce costs, enhance service, and captivate their guests. In 2022, Stayntouch launched Stayntouch 2.0, a fully integrated technology suite featuring its core cloud-native PMS and guest kiosk solution, a comprehensive chain management module, a seamless booking engine (Stayntouch Booking), a robust payment processing platform (Stayntouch Pay), and a powerful channel manager. Stayntouch 2.0 enables hotels to streamline their operations, maximize and diversify their revenue streams, and deliver an even more enhanced guest experience with the innovation and support of one trusted technology partner. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, and EOS Hospitality, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic flagship properties such as the TWA Hotel, Showboat Hotel Atlantic City, and Zoku Amsterdam. For more information, visit

Frewoini Golla
Director of Marketing

New voco Hotel in New Orleans

25 May 2022 (New Orleans, Louisiana): Nola Hotel Group announces the conversion of the St. James to voco, St. James, an IHG hotel. James Hotel in New Orleans in Louisiana. The voco brand launched in the Americas region last year and continues to grow rapidly.

The voco St. James Hotel New Orleans, owned by BM Hotels and managed by NOLA Hotel Group, is located two blocks from the French Quarter in the landmark Banks Arcade. It is within walking distance of more than 200 restaurants, bars, and nightclubs, as well as antique stores, boutiques, and museums. The St. James opened in 1833 as a meeting place for local merchants to conduct business and support the neighborhood above Canal Street. In 1859, the building was renovated, and the original St. James hotel opened. With many unique floor plans, all rooms are inspired by the spirit of New Orleans. The biggest addition the voco, St. James added was the addition of a lobby café and bar, Café Flamant, in the lobby. Café Flamant offers speciality coffee and breakfast options in the morning and cocktails and small dishes in the evenings.

Jennifer Portera, Area Director of Sales and Marketing, NOLA Hotel Group, said: “The St. James Hotel is a historical landmark and an essential part of New Orleans history. At NOLA Hotel Group, our mission is to provide great experiences for each of our guests and ensure a positive impact on our neighborhood. When choosing a partner to work with, the voco brand stood out to us because it allows us to maintain the unique characteristics of the hotel while also bringing the New Orleans style of warm hospitality to our guests.”


Greater New Orleans Top Workplaces 2021

Nola Hotel Group selected as a 2021 Top Workplace by This is a huge accomplishment as we navigated through the Covid-19 pandemic and recovery.

The 2021 Top Workplaces program, sponsored by The Times-Picayune, is based on an anonymous survey of employees who nominated their employers for Top Workplaces awards. The 2021 Top Workplaces program, sponsored by The Times-Picayune, is based on an anonymous survey of employees who nominated their employers for Top Workplaces awards.

The contest was conducted in partnership with employee engagement firm Energage of Philadelphia. The annual competition, which is in its seventh year, seeks to highlight standout job providers in the region and identify ways organizations can become places where people want to work. It also increases workplace pride and morale among workers.

Bob Helbig, Energage’s media partnerships director, acknowledged that the pandemic has provided extraordinary challenges for employers, particularly those in the New Orleans region who also encountered Hurricane Ida this year.

“You don’t get on this list by accident,” he said. “You don’t get on this list by buying your way on. The only way you get on this list is if your employees deem you worthy.”

Helbig said Energage surveyed more than 36,000 employees in the region, and learned what’s most important to them is connection. “Connection with your remote workers; connection with your brave colleagues on the front lines; connection with your teammates as you navigate returning to the office,” he said. “Real connection is a two-way street. Real connection requires more than top-down, companywide communication.”